Define the maintenance process

Maintenance is a precautionary measure to maintain or return the devices to their normal condition and to ensure the continuity of their performance with high efficiency. This is subject to the efficiency of maintenance operations for all equipment and devices.

The importance of maintenance operations and their goals

In this part of the plan we show the following

The importance of maintenance operations: The great importance of maintenance lies in the sustainable development of laboratory, educational, research and kind electronic equipment and devices by adopting the following policies:

• Maintaining the continuity and efficiency of equipment and devices.
• Minimize breakdowns and the resulting loss due to downtime and restart costs.
• Reducing maintenance costs.
• Achieving satisfaction for university employees and faculty members.

The objectives of the maintenance process: The objectives of the maintenance operations can be summarized in the following points:

• Achieve stable operating conditions.
• Reducing expected risks that may arise from the operation.
• Permanent maintenance of the good condition of the devices and ensuring their good performance.
• Contribute to rationalizing energy consumption (water, electricity and gas).
• Continuous development to maintain the continuity of systems, equipment and devices.
• Achieving the satisfaction of the beneficiaries of the university’s employees, students and faculty members.
• Scheduling maintenance requests, following up on their implementation, adhering to the deadlines, and providing the best service.
• Planning for all maintenance work for all equipment and devices.
• Effective communication with all parties influencing the implementation of maintenance operations to raise the level of performance and optimal investment of resources.

Types of maintenance work and planned work

Maintenance of all kinds plays an important role in maintaining the continuity of performance efficiency. Maintenance work is divided into several types as shown in the following form:

The quality and purpose of maintenance work

Maintenance is a vital activity that guarantees the progress of work by maintaining the performance of devices and equipment and reducing faults to a minimum, which obliges them to apply practical foundations to measure the quality of the performance of maintenance operations by applying real indicators of the number of breakdown times, repairing each device and analyzing the relationships between them.

Measures of the quality of performance of maintenance operations:

Average time between faults: The relationship is close between maintenance and breakdowns and is based on preventing, reducing or ending faults as quickly and effectively as possible. The faults are divided into two parts:

• 1- Malfunctions related to operational processes.
• 2- Malfunctions related to maintenance operations.

The average time between two consecutive failures is an important indicator for measuring the quality of maintenance performance, as the high average time between faults indicates the efficiency of devices and maintenance operations.

Maintenance Quality Objectives:

• Maintenance operations support quality assurance.
• Focus on preventing errors.
• Maintaining the provision of distinguished services.
• Raise the level of technical personnel performance.
• Satisfy university employees.
• Rationalize operation and maintenance costs.
• Statistical analysis of faults and conditions.
• Defect prevention and control.

Services provided

• Hardware maintenance services:

  The company provides preventive and emergency maintenance services for laboratory and laboratory equipment through highly qualified engineers in the maintenance of simple and complex devices, according to the maintenance program recommended by the manufacturer.

• Hardware installation services:

  The company provides the service of installing and relocating laboratory and laboratory equipment, as well as transporting and installing laboratory furniture and making the necessary equipment for each device in order to ensure its operation in accordance with the required safety standards.

• Training services:

  During this service, the company carries out theoretical and practical training on laboratory and laboratory equipment of all types and models through training on the beginning of knowing the components of the devices and their methods of operation and verifying their performance and conducting training on the necessary applications for each device to extracting and analyzing the results and printing reports.

• Maintenance contract services:

  Through this service, the company carries out annual maintenance contracts or more for devices of all types and models, creates a plan and program for maintenance, and does verification and calibration of devices during the contract period.

• Hardware Calibration Services:

  Through this service, the company carries out the necessary calibration for devices of all types and models by determining the required parameters and the number of points for each laboratory, and the calibration certificates are compatible with the ISO 17025 specification.

• Spare parts supply services:

  Through this service, the company provides the required spare parts and consumables for devices of all types and models, provided that they are available and their manufacture has not been stopped by the manufacturer.

• Remote maintenance services:

  It is a unique service launched by the company through the use of a program through which the problem is identified because determining the type of problem or malfunction represents 50% of repairing the malfunction in order to make it easier for customers and save time, and the company guarantees the customer during that service to maintain the confidentiality of the data by completing the customer data confidentiality form And submit it to the customer before starting the service.